Have a question? We can help.
Answers on products and ingredients, skin type, payment, delivery, and returns.
Products
What’s the difference between the masks?
The Seaweed Clay Mask suits oily, congested skin. The Rosehip Mask is built for those wanting more collagen and brightness as skin ages. Our sea-vegetable formulas add back minerals your skin naturally loses over time.
Can I use the mists as a toner?
Yes — every mist doubles as a toner with a cotton pad, a face refresher, or just a pleasant spray for linens and pillows. All of our mists are gentle enough for anywhere on the body.
What ingredients do you forage on the island?
Rosehips, chickweed, red clover, and yarrow, among others. Our herb plots expand every year, so more of what goes into a bottle comes from our own garden.
Skin type
Does it work for all skin types?
Each product page tells you which skin type it suits best. Because everything is plant-based, the formulas are gentle enough to work across skin types.
Can I use Island Mist if I’m prone to breakouts?
Without a doubt — we encourage it. Cleanse with something that won’t dehydrate skin or disrupt its natural acid mantle, and exfoliate two to three times a week if you’re prone to congestion.
I’m concerned about signs of aging — what should I use?
The Rosehip line is built for exactly this: ingredients that support collagen, even tone, and soften the look of fine lines.
Ingredients
Are your ingredients completely natural?
Yes — that’s the whole reason our customers come back.
Are all ingredients collected from Block Island?
Wherever possible, yes. We grow and forage what we can on the island and source the rest as close to home as we’re able.
Are the fragrances natural?
We never use synthetic fragrance — every scent is derived from the plants and essential oils in the formula.
Are Island Mist products vegan?
Most are free of animal by-products, though a few contain dairy or beeswax — check the ingredient list on the product page to be sure.
Payment
What payment methods do you accept?
American Express, Discover, MasterCard, Visa, and PayPal.
I’m having trouble with a payment — what should I do?
Payment processing is handled directly by the provider, so we’re not able to override an approval or rejection. Reach out to your card issuer or PayPal directly for help.
Delivery
Is your packaging environmentally friendly?
Wherever we can, yes — we make a conscious effort to reduce our footprint in the materials we ship with.
How do I check my order status?
Reach out anytime at (401) 864-5563 or johanna@islandmist.com and we’ll look it up for you.
Returns & refunds
What is your refund policy?
All sales are final. Only defective or damaged merchandise can be returned for a replacement.
How do I return a product?
If you received the wrong item or something arrived damaged, contact us at (401) 864-5563 or johanna@islandmist.com and we’ll walk you through it.